Terms & Conditions

By shopping with us, you are deemed to have agree and be bound by these Terms & Conditions.

General

By using this website, you agree to indemnify us and hold us harmless from all claims, damages, losses, costs and expenses arising out of any breaches of your obligations under these T&Cs.

Account security

  • You are solely responsible for all activity that occurs on your account and for maintaining the confidentiality of your account ID and password.
  • The Love Thread will not be held responsible for any loss or damage incurred due to your failure to protect your account.

Product descriptions

  • All product descriptions of products within this website have been written as accurately as possible.
  • However, there may be slight variations in the given measurements due to the nature of the mass-manufacturing process  (within 0.75 inches).
  • We do not warrant that product descriptions are error-free and requests for exchange/ return due to such reasons will be rejected.

Product Images

  • All product images are taken to be as close as possible to the actual item.
  • However, there may be slight variations in colour due to studio lighting conditions.
  • Print placement on apparel may also vary unless otherwise stated.
  • Requests for exchange/ return due to such reasons will be rejected.

Orders

  • By placing an order via this website, you acknowledge that you are authorised to use the credit card you have entered to make the purchase and shall be responsible for ensuring the accuracy of all orders.
  • All orders made on this website are deemed to be irrevocable, and we shall not be held liable in the event the wrong item is selected.
  • All orders are subject to availability and in the event that we are unable to fulfil your order, a refund will be credited to your TLT account as a credit voucher.
  • Please note that cash refunds will only be applicable for certain orders. Please refer to our cash refund policy for more information.
  • We reserve the right to accept or decline any and all orders placed via this website in our sole and absolute discretion.

Backorders

  • By placing an order via this website, you acknowledge that you are authorised to use the credit card you have entered to make the purchase and shall be responsible for ensuring the accuracy of all orders.
  • All orders made on this website are deemed to be irrevocable, and we shall not be held liable in the event the wrong item is selected.
  • For cancelled backorders, cash refund will only be applicable for payment made via Paypal. Bank transfer will receive a refund in the form of a credit voucher.
  • Please note that cash refunds will only be applicable for certain orders. Do refer to our cash refund policy for more information.
  • We reserve the right to accept or decline any and all orders placed via this website in our sole and absolute discretion.
  • Do kindly refer to the item link for backorder updates.

Payments

  • Accepted modes of payments are Paypal and all major credit cards via Paypal gateway.

Exchanges

  • Exchanges are applicable on regular priced item(s) only. This exclude orders made with promotional codes, all sales items, accessories, and bags. (items will be checked before mailing out)
  • Further details about our Returns & Exchanges policy can be found here.

Returns

  • Returns are applicable on regular priced item(s) only. This exclude orders made with promotional codes, all sales items, accessories, and bags. (items will be checked before mailing out)
  • Further details about our Returns & Exchanges policy can be found here.

Local Delivery

  • All orders are processed and dispatched to our local delivery courier within an estimated 2 working days after confirmation.
  • For local customers, we offer Normal Postage (not insured and not trackable) or Registered Postage.
  • The Love Thread will not be held liable for missing or damaged parcel via Normal Postage. We strongly encourage the use of Registered Postage.
  • The Love Thread will not be held responsible for any delays during festive period.

International Delivery

  • All orders are processed and dispatched to our local delivery courier within an estimated 2 working days after confirmation.
  • For international customers, all order(s) will be shipped via a method that allows tracking.
  • Please do note that packages may be subject to delays at the port of entry outside of Singapore and any applicable customs and import taxes will be your responsibility.
  • The Love Thread will not be held responsible for any delays and any applicable customs and import taxes.

Credit Voucher

  • Credit voucher is an electronic voucher that can be used to purchase item(s) from our website.
  • Credit voucher with an expiry date is strictly non-extensible and non-transferable.
  • Credit voucher is to be redeemed in a single transaction only.

Discount Code

  • Discount code with an expiry date is strictly non-extensible.
  • Discount code has to be entered before checking out. No refunds will be made if discount code is not entered before checking out.
  • All orders placed using discount codes are not applicable for exchange and return.

Contacting Us

The Love Thread reserves the right to amend the Terms and Conditions from time to time without prior notice. If you have any clarifications, you may email us at [email protected]

Last Edited on 2016-10-08