Return & Exchange Policy

Do kindly read through the guide!

Returns

Important points to note before return request:

*The Love Thread must be notified of a return within 10 working days from date of delivery.

*Returns are applicable on regular priced item(s) only. This exclude orders made with promotional codes, all sales items, accessories, and bags.

*We only accept returns for item(s) that are in original condition (without any stains or scents), unwashed, unworn in their original packaging material and tags attached.

*Postage charges to and fro will be borne by the customer.

*Return parcel must be sent back to us via a delivery method that allows tracking.

*All return cases will have 5 working days (Local orders), or 10 working days (International orders) to be completed. This means that item(s) are to reach us within the stipulated time period.

*Item(s) which do not fulfill the criteria above will not be eligible for return.

*Please note that refunds will be provided only in the form of credit voucher. Cash refunds will only be applicable for certain orders. Please refer to our cash refund policy for more information.

Want to request for a return?

E-mail us at [email protected] 

 

Exchanges

We accept exchanges for the following reasons:

  1. Defective merchandise received
  2. Incorrect merchandise received

Important points to note before exchange request:

*The Love Thread must be notified of an exchange within 10 working days from date of delivery.

*Exchanges are only applicable on regular priced item(s) only. This exclude orders made with promotional codes, all sales items, accessories, and bags.

*We only accept exchanges for item(s) that are in original condition (without any stains or scents), unwashed, unworn in their original packaging material and tags attached.

*Slight variation in measurements and colour of an item are not considered defect attributes and are non-eligible for exchanges. Do refer to our T&C page for more information.

*Exchanges for the exact same design will be done on a case by case basis. In the event that the exact same design is not available, credit voucher without an expiration date or cash refund will be issued. Cash refunds will only be applicable for certain orders. Please refer to our cash refund policy for more information.

*Parcel must be sent back to us via a delivery method that allows tracking.

*All exchange cases approved by The Love Thread via email will have 5 working days (Local orders), or 10 working days (International orders) to be completed. This means that item(s) are to reach us within the stipulated time period.

*For defective/wrong merchandise received, postage fees incurred to send the item back to us will be refunded in the form of a credit voucher.*

*Item(s) which do not fulfill the criteria above will not be eligible for exchange.

Want to request for an exchange?

Drop us an email at [email protected] 

Please email us in the following format:

Subject: Exchange Request #(order number)

Message: Reason for exchange:

*Please attach a snapshot of the defect or incorrect piece.