Do kindly read through the guide!
Cash refund is only applicable for orders paid via Paypal.
We accept cash refund for the following reasons:
- Incorrect merchandise received and we are unable to exchange for the exact same design.
- Backorder is cancelled.
For incorrect or defective merchandise received:
*The Love Thread must be notified of a cash refund within 10 working days from date of delivery.
*Cash refunds are applicable on regular priced item(s) only. This exclude orders made with promotional codes, all sales items, accessories, and bags.
*We only accept cash refund for item(s) that are in original condition (without any stains or scents), unwashed, unworn in their original packaging material and tags attached.
*Parcel must be sent back to us via a delivery method that allows tracking.
*All cash refund cases approved by The Love Thread via email will have 5 working days (Local orders), or 10 working days (International orders) to be completed. This means that item(s) are to reach us within the stipulated time period.
*Postage fees incurred to send the item back to us will be borne by the customers.
*Item(s) which do not fulfill the criteria above will not be eligible for cash refund.
Want to request for a cash refund?
Take a snapshot of the incorrect piece and email us at [email protected]